At Dex AI ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS appointment reminder and confirmation services.

Information We Collect

Personal Information

We may collect the following types of personal information: Name and contact information (phone number, email address) Appointment scheduling information, Communication preferences, Service usage data

Automatic Information Collection

We may automatically collect certain information about your device and usage patterns, including:

Device information and identifiers, Usage statistics and interaction dataTechnical information about your mobile device and carrier

How We Use Your Information

We use the collected information for the following purposes: Providing SMS appointment reminder and confirmation servicesImproving our service quality and user experience Customer support and communication Compliance with legal obligations Internal business operations and analytics

Information Sharing and Disclosure

SMS Marketing Compliance

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Service Providers

We may share your information with trusted third-party service providers who assist us in: SMS delivery and telecommunications servicesCustomer support operationsTechnical infrastructure and maintenanceData analytics and service improvement

Legal Requirements

We may disclose your information when required by law or to: Comply with legal processes or government requestsProtect our rights, property, or safety Prevent fraud or security issues Enforce our terms of service

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights and Choices

SMS Opt-Out

You can opt out of our SMS services at any time by: Texting "STOP" to our shortcode Contacting us directly at [email protected]

Access and Correction

You have the right to: Access your personal information we hold Request correction of inaccurate informationRequest deletion of your information (subject to legal requirements)

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

Website: dexaisolution.com

Consent

By using our SMS appointment reminder services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

This Privacy Policy is effective as of the date listed above and applies to all information collected by Dex AI Solution.